Cancellation and No Show Policy

This policy has been established to help us serve you better.

 

It is necessary for us to make appointments in order to see our patients as efficiently as possible. No-shows and late cancellations cause problems that go beyond a financial impact on our practice. When an appointment is made, it takes an available time slot away from another patient.

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No-shows and late cancellations delay the delivery of healthcare to other patients, some of whom are quite ill. A “no-show” is missing a scheduled appointment. A “late-cancellation” is canceling an appointment without calling us to cancel within 24 hours of an office appointment or 72 hours in advance of a procedure. We understand that situations such as medical emergencies occasionally arise. These situations will be considered on a case-by-case basis.

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• A charge of $25.00 will be assessed for the first no-show or late cancellation appointment if less than 24 hours' notice is given.

• A charge of $50.00 will be assessed for the second no-show or late cancellation appointment if less than 24 hours' notice is given.

• The third instance of no show or late cancellation (less than 24 24-hour notice) will result in patient discharge.

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Please understand that insurance companies consider this charge to be entirely the patient’s responsibility. To cancel or reschedule an appointment, please do so via the scheduling app located in your patient portal.  If there are questions, please do not hesitate to email admin@PRXWellness.com. This policy is in effect to ensure that all of our patients have the opportunity to be seen in a timely manner.​​